Returns and Exchanges are accepted on items in new condition (e.g. in a saleable condition, not damaged and in their original packaging) within 30 days with a receipt unless otherwise noted. Helmets, cycling shorts, spokes, cables, tools, innertubes and housing are considered final sale and are not accepted for Return or Exchange.
Items returned without their original packaging will be subject to a minimum 10% restocking fee. Bicycles returned within 30 days are subject to a minimum $50 restocking fee and labour is non-refundable.
Items purchased between November 15th and December 31st can be returned or exchanged within one month of our opening date in the next year. Sale items with a gift receipt can be exchanged or returned for store credit only.
We honour any supplier guarantee; if an item you have acquired fromWheel Excitement Inc fails please contact us so that we can determine if the item falls under the manufacturer's guarantee.
Most of our product is purchased and picked up at our store location only. We will deliver/ship product on an individual case and at the risk of the consignee.